Delivery areas and prices of delivery
General Terms and Conditions
MARKETING ADMINISTRATOR: Kukkahuone Yhtymä, Takalankuja 15, 00730 Helsinki, puh 010 778 7788, myynti@Bieder.fi 0710927-9
MARKETING NAME: Bieder kukkakaupat/Bieder Flower Shop
These terms and conditions applies to all sales forwarded to customers regardless of the way of ordering. Orders can be made via phone, internet, e-mail or on the store.
SHIPPING – All flower deliveries occur through selected Bieder and Datafora-merchants. Supplier is usually located on the same locality than the recipient. Shipping will be charged according to the price list. Shipping price varies by location, usually the price is 7 – 20 €. Bieder reserves the right to cancel the order, if the recipient is far away from the nearest store, and the shipping price paid by customer is not enough for covering the costs of the shipping. In this case, the price paid will be refunded to the customer.
There is location specific differences within the time limits outside the Helsinki region / metropolitan area.
PRODUCT CATALOG – The product range on the website is an exemplary and it is valid only in Bieder Flower Shop’s own range, Helsinki region. Every product is always handmade after the order is made, and there is no stock. The looks and contents of the product differs because the seasonal flower range varies a lot. The shipping merchant always attempts to prepare the ordered products as they are in the product images. If the ordered product / flower is out of stock, it will be replaced by other similar priced product automatically.Please notice that the product might be replaced with similar priced other product, also the amount of flowers may vary based on local or seasonal price levels.
BIEDER SHIPPING AREA – Bieder Flower Shop’s shipping area covers Helsinki, Espoo, Vantaa, Kauniainen, Kirkkonummi, Vihti, Nurmijärvi, Tuusula, Kerava, Järvenpää and Sipoo.
SHIPPING TIME – On weekdays, the orders before 4 pm (16:00) will be delivered on the same day. During weekends the time limit for the same day deliveries is 3 pm (15:00). Saturday and Sunday deliveries outside the Helsinki region has to be ordered Saturday before 1pm (13:00). The Sunday delivery is not possible to everywhere and in this case the flowers will be delivered on Saturday. During afternoon, weekends, holiday/festival days or to consumer addresses (meaning not companies) we can’t promise exact delivery time. To special occasions, like funerals, we deliver flowers by prior appointment and exact time as wished. Delivery time can not be confirmed. Consideration is given to wishes concerning to delivery time. We can’t guarantee delivery time on special holidays like christmas, mother’s day, valentine’s day, graduation day, women’s day. Deliveries may be splitted to earlier days also, and time limits can’t be necessarily followed. Orders made before deadline are delivered during the celebration day at the latest. Orders received after deadline will be delivered on next weekday or immediately when it is possible. The delivery time deadlines vary by location, and times as told before are not valid to every localities. Specific time limits you will know by calling to our office. We only deliver products and services which are paid separately.
SHORT ORDERS TO HELSINKI REGION – our normal delivery time is 4 hours shortest. If you want flowers to be delivered quicker than in 4 hours, order has to be made by calling to our office. The extra charge is 10-20 euros subject to delivery time. Internet orders, which delivery deadline is less than 4 hours from the ordering moment, will automatically change to next possible deadline. Short orders can only be made to Helsinki region during 8 am to 5 pm.
INFORMATION GIVEN AND INDEMNITY – Customer is responsible for the accuracy of the information. Kukkahuone Yhtymä is not responsible for the damages due to incorrect information given, e.g. addresses, door codes, inadequate or incorrect phone numbers. If the product can not be delivered due to incorrect information, Kukkahuone Yhtymä will not refund the price of the product or delivery to customer, or refund the damage happened to customer or third party. Kukkahuone Yhtymä, Bieder or DataFlora merchant are not responsible for consequential losses. Bieder and delivering DataFlora merchant have the right to refuse to receive the order without the phone number.
ORDERS AND PAYMENTS – The customer information is confidential and will not be provided forward. The order confirmation will automatically be delivered to e’mail address given when the order is made. When using Paypal, the system only gives payment confirmation. When ordering via internet / online store, the order is not valid until the whole price is paid. When billing is used, all earlier bills has to be paid before new shipping.
RECIPIENT IS NOT AVAILABLE – If the recipient is not available / can not be reached when the flowers are delivered, he/she is tried to reach by a call or text message. Flowers are usually left on the door or to the neighbour.If the customer has given authorization to leave flowers on the door, the customer is responsible for costs caused by the loss. If the weather is too cold, flowers can not be left on the door. In this case the deliver returns to merchant. When ordering deliver, the customer pays only for one delivery – the flowers are delivered only once with one payment. If the recipient is not reached due to incorrect information, the shipping merchant can ask the recipient to pick the flowers from the store. The shipping merchant can also contact the customer or recipient to agree next/new delivery. New delivery is chargeable.
VISA, VISA ELECTRON AND MASTERCARD PAYMENTS – If you want to pay with Visa, Visa Electron or Mastercard, Kukkahuone Yhtymä is only the marketer of products and services, and it or its subconstractor delivers products to the customer. Claims are prosessed by Suomen Verkkomaksut Oy. Suomen Verkkomaksut Oy is a seller when Visa, Visa Electron and Mastercard is used as a payment method, and the trading deal is made between the customer and Suomen Verkkomaksut Oy. The seller is responsible for all obligations related to trade. Suomen Verkkomaksut Oy is also the receiver of the payment. Suomen Verkkomaksut Oy, Business ID : 2122839-7, Ohjelmakaari 10, 40500 JYVÄSKYLÄ, Finland. Phone: 0207 181830
GUARANTEE – The freshness guarantee is given for the flowers. If the quality is not as expected, the claim has to be made immediately after the delivery. Because flowers are living material, the late claims can not be accepted. Possible notifications concerning to the quality of product or the delivery has to be informed to the shipping merchant or to Bieder 010 778 7788. If there is a quality problem caused by the manufacturer/ merchant, new flowers will be delivered without charge. The supplier will take earlier product back. If the recipient will not give faulty product back, Bieder or its merchant is not responsible for delivering new flowers, because the quality faulty can not be proved.
CANCELLING THE ORDER AND REFUNDS – If you have placed and order, and for some reason you want to cancel it you can made it 24 hours before without a charge. Payment refunds are processed with the same method as paid. Credit card payments are refund to credit card, bank payments to bank account etc. Products are always prepared when the order is made and in accordance to the wishes, and products can’t be sold forward to new customer without significant losses, therefore products don’t have the return right proven by consumer legislation.
PLEASE NOTICE – FRESH PRODUCTS DON’T HAVE THE RETURN RIGHT PROVEN BY CONSUMER LEGISLATION.